You are ready to be scrappy, resourceful, admit when you do not know the answer, and go and find it. You want to shake the tree, rather than look for the lowest hanging fruit.
You want to work at F4S because you realised how school was so disconnected from the real world. You believe that there is a better way to make kids excited about their future and help them enjoy and fulfilling productive lives.
You believe that schools can use technology to change what they do from the inside-out. You have exciting ideas to bring to the table to help us see things differently and do better. I look forward to working with you.
This is an exciting position for an ambitious and self-motivated individual who is looking to join a fast growing company that will provide opportunities for personal growth and development.
Working closely with the team, the Customer Service Officer will be responsible for supporting both educators and business people to successfully complete classroom-based student-employer encounters in England. As the main point of contact for our customers, you will be expected to act with the utmost professionalism at all times.
The role will involve “in the moment” troubleshooting or liaising with both internal and external stakeholders to resolve any issues that can not be easily fixed by the users of our self-service platforms. It is essential that you are able to learn quickly and adapt your approach when required.
This role is flexible around other commitments (study, children etc), although you will be required to work 20 hours per week. There is a possibility that the role may occasionally involve a small amount of travel for off-site team meetings but this would be limited. There is a possibility to occasionally work remotely and to further shape the role once a successful probation period has been passed.
A happy and exciting working environment at Rocketspace (next to Angel tube station). Development opportunities and creative flexibility. Great offices with a pool table, sleeping room, theatre, and bank vault speakeasy. Perks and discounts for local restaurants and bars, health and wellness services, transportation, IT equipment and services and many more facilities.
A great team across Cambridge, London and regionally, with strong values and a warm and caring environment - somewhere you can look forward to working each day.
The opportunity to continue to learn and develop yourself, we strive to ensure all employees are developed in ways that are appropriate. You will receive on the job training and have the option to extend this further if you required.
As an absolute minimum, the right candidate must have qualifications in both GCSE English and Maths.
Educated to degree level or equivalent (or on your way to achieving) would be preferable although not necessarily required with the right experience.
Proof of all qualifications will be required. A minimum of two relevant references will be required from all candidates who are shortlisted.